Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@sparedparts.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@sparedparts.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sparedparts.com.

Unwanted items

If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 14-day “cooling off” period. Spared Parts UK offers a 14-day return option to all customers in any event. Such items must be returned in their original condition and in accordance with the packaging requirements below.

Products must be returned at your cost, with proof of delivery being available upon request.

1. Any item returned to us that has been used or is not in original sealed packaging will be returned to you at your own expense.

2. All items and their components are discreetly security-marked to prevent fraudulent returns.

3. Spared Parts will not accept returns for misdiagnosis.

4. Goods returned under this option after the 14-day period will be subject to a 30% restocking fee.

5. Orders purchased under "Special Orders" can not be cancelled and are non-returnable.

How do I pack it?

All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. Spared Parts cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.

Do not write on or mark the product packaging.

How long will it take?

Spared Parts aims to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery of goods returned by post.

Any goods rejected for return will be shipped back to you at your expense.

Digitally Supplied Products

Digitally supplied products are instant after purchase, cannot be cancelled, and are non-refundable.

If there is a problem with the download, please use the contact form. Including your order reference, and we will replace the item in a timely manner.