Refund policy

Unwanted items

If you bought goods as a consumer within the meaning of the Distance Selling Regulations, you have a 14-day “cooling off” period. Spared Parts UK offers a 14-day return option to all customers in any event. Such items must be returned in their original condition and in accordance with the packaging requirements below.

Products must be returned at your cost with proof of delivery being available upon request.

1. Any item returned to us that has been used or is not in original sealed packaging will be returned to you at your own expense.

2. All items and their components are discreetly security-marked to prevent fraudulent returns.

3. Spared Parts will not accept returns for misdiagnosis.

4. Goods returned under this option after the 14-day period will be subject to a 30% restocking fee.

5. Orders purchased under "Special Orders" can not be cancelled and are non-returnable.

How do I pack it?

All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. Spared Parts cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.

Do not write on or mark the product packaging.

How long will it take?

Spared Parts aims to have all returns processed (subject to inspection and acceptance) within 2 days of receipt. Please allow up to 7 days for delivery of goods returned by post.

Any goods rejected for return will be shipped back to you at your expense.

Digitally Supplied Products

Digitally supplied products are instant after purchase and can not be cancelled and are non-refundable.

If there is a problem with the download please use the contact form. Including your order reference and we will replace the item in a timely manner.